6-B) Cushions- All cushions have been custom ordered and manufactured to customer’s specific dimensions and color specifications. Cushions are non-returnable or refundable unless a clear manufacturing defect has occurred. Cushions may very slightly in thickness and size dimensions, within ¼ to 1” due to internal filling compaction, rebound, and styles of edging, stitching and particular internal fill. Cushions are non returnable if size and filling dimension are within the parameters as previously described. All items should be physically inspected directly out of the box and or packaging without being placed in the appropriate piece of furniture. Should any damage including, rips, tears, stains, marks or color transfer, etc., occur from placement in stands or tables, furniture, etc., said items are no longer considered as new and will not be accepted for refund or replacement. Actual cushion fabrics and components may vary slightly from color charts and or pictures as displayed due to particular lighting effects, computer monitor displays, graphics and availability of particular seasonal items. Therefore Patioshoppers can not be held accountable for any persons who improperly decide a specific color choice or unit style dependant on the visual picture only. No returns will be accepted for improper color choices dependant on the color computer monitor displays. Customers may contact patioshoppers prior to order and request the procedure for fabric samples to be sent prior to ordering product. 6-C) Teak Furniture – All items are shipped knocked down in cartons (Basic Assembly Required). Some items are shipped via motor freight and are too large for standard UPS or FedEx Ground. Items deemed to large for common carrier may be subject to additional lead times. Items must be inspected for damage at time of delivery and noted on delivery receipt before signing for shipment. Notification of damages must be submitted in writing within 7 days of delivery. All items must be inspected for damage before assembly. Should damage or defects occur customer must contact Patioshoppers in writing prior to assembly. Products that have been assembled or modified can not be returned for any reason per manufactures guidelines.

6-D) Tiki Umbrellas & Palapas – All items are shipped knocked down in cartons (Basic Assembly Required). Some items are shipped via motor freight and are too large for standard UPS or FedEx Ground. Items deemed to large for common carrier may be subject to additional lead times. Items must be inspected for damage at time of delivery and noted on delivery receipt before signing for shipment. Notification of damages must be submitted in writing within 7 days of delivery. All items must be inspected for damage before assembly. Should damage or defects occur customer must contact Patioshoppers in writing prior to assembly. Products that have been assembled or modified can not be returned for any reason per manufactures guidelines.

7) Shipping Policy - Shipping and handling charges apply to all orders unless listed as free shipping or pre-negotiated in writing and authorized prior to final shipment of item. All charges will be included in the final transaction price and disclosed as the total cost for items purchased.  Should items be returned for any reason outside of manufacturing defect, shipping fees will be deducted from any credit due customer.  The Customer is responsible for return shipping via UPS to patioshoppers, except when a manufacturing defect has been verified.  In such cases, the customer will pay for the initial return shipping cost and a refund will be applied once the item has been inspected and confirmed to be a manufacture defect. In some cases, the Patioshoppers may choose to send a call tag for the return merchandise. Patioshoppers reserves the right to repair or replace such merchandise at Patioshoppers discretion.  Patioshoppers is not liable for any damage caused by shipping carriers.  Patioshoppers will attempt to facilitate and help with all shipping challenges, but can not be help liable for damaged items that are out of our control.

Note: Should any customer desire to receive an item by a particular date, customer should contact patioshoppers prior to any order. Patioshoppers will do it’s absolute best to process each order to manufacture within 24 hours of receipt of order or next business day; However, Patioshoppers does “Not” guarantee any item to be shipped and or delivered by any particular date.  Patioshoppers is not responsible for any delivery delays due to circumstances out of its control and can not be held liable for any product that is not delivered by a customers anticipated or expected delivery time frame. 

7-A) Shipping Lead Times - Stocked items typically ship within 1 to 5 business days of receipt of order; However, particular products with fabric, pole & material color choices may take up to an additional 5 - 15 days depending on fabric and component availability.  Once items ship from warehouse, shipping time may take anywhere from 1 to 14 business days dependant on products ordered and particular freight carrier arrangements.  Custom orders may take anywhere from 7 days to 45 days of manufacturing time. Once an item has been manufactured, assembled, packaged and shipped. Standard shipping lead time listed above will apply.

8) Tracking Numbers - Patioshoppers’ computer system will automatically send available tracking numbers through email notification as received from particular distributors.  However, not all of Patioshoppers distributors have resources to process shipment tracking numbers though an electronic computer system. UPS, Fed Ex or Freight carrier tracking numbers are not always readily available and are not typically supplied to the customer until after 2 to 5 business days from initial shipment verification. If any shipping disputes or challenges with the order occur, customer should email or contact Patioshoppers with the appropriate name, address, phone number, item number, description of purchase and order number for faster response.

8-A) Tracking Number Requests - Due to extremely high volume of orders processed in the spring and summer seasons, Patioshoppers goal must be focused on processing orders as fast as possible to expedite a speedy shipment.  Patioshoppers simply does not have the resources and or time to respond or reply to all tracking number requests until “after” the minimum manufacturing & processing days have been allotted and or a clear order processing challenge has occurred. Customers should check the product description page of the item they ordered regarding estimated lead times.  If the item is noticeably late and or missing subsequent to the last business day of the estimated manufacturing lead time and shipping estimate, customer should contact patioshoppers via email at info@patioshoppers.comand include the Name, Order Id and estimated delivery time located on the product description page.

9) Non-Disclosure & Privacy Policy - Patioshoppers will never sell; trade and or distribute customer’s personal information, such as email addresses, resident or business address, phone numbers, credit card information, etc., to any parties outside of this transaction authorization.